MARCEL BORGI 

Coaching and Mentoring - Happiness towards Success

Why is Emotional intelligence important at work?



Emotional skills can easily come to distinguish individuals from the rest and lead them to a much more rewarding and successful life.
Much has been discovered in the past 30 years on Emotional Intelligence, and countless studies show its incredible role in an individual’s success. It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding other, behavior’s cycle,  and so on than to become better only at a specific technical skill.



Consider the following selection of quotes and studies:

“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.” Daniel Goleman

Sales people hired based on emotional skills for a furniture retailer had half drop-out rates in comparison with those who were hired with the old company hiring process (Hay/McBer Research and Innovation Group, 1997).

Software developers are generally highly competent on the IQ part which is perhaps why they can benefit greatly from EI training. Software developers who received EI or were good at emotional skills could develop software three times faster than others.

A number of sales agents at L’Oreal were selected based on certain emotional competencies. They performed significantly better than salespeople who were chosen based on the company’s old selection procedure.

Why is EQ important at work?
EQ helps us manage stress, it is vital for enhanced cooperation and teamwork, and it helps us to learn in relationships. Our ability to work together is profoundly impacted by our emotions, and this requires an ability to self-soothe, connect, and integrate in workplace relationships. While skills and experience may get you the job, your EQ will ultimately determine how well you succeed and how far you rise in the organization.

How does low EQ show up at work?
-Blaming others
-Victim statements such as “If only he/she would . . .”
-An inability to hear critical feedback
-Diverse opinions that are not welcomed or valued
-Passive, aggressive or passive-aggressive communication
-Leaders who do not listen and become out of touch with those they lead

Three emotional capacities—self-reflection, self-regulation and empathy—form the foundation for all competencies and skills. They provide the ability for us to adjust to change, maintain our commitments to people, help us find satisfaction in relationships, and create balance in our emotional lives.

 Increasing emotional intelligence can be done by anyone throughout life, but it takes effort and continual practice.

The reward is evident in lower stress, higher career achievement and greater satisfaction in all relationships.